TECHNICAL SUPPORT and INQUIRIES
Have questions about our products, orders, or Certificates of Analysis? We’re here to help.
LABORATORY SUPPORT
Inquiries regarding Certificate of Analysis (COA) data, batch-specific purity levels, and HPLC methodology.
ORDER LOGISTICS
Updates on fulfillment status, temperature-controlled handling protocols, and domestic shipping tracking.
COMPLIANCE
Verification of institutional laboratory requirements and researcher age/credential validation.
| CHANNEL | AVAILABILITY |
|---|---|
| Email Support | Monday – Friday, 9:00 AM – 5:00 PM CST |
| Response Time | Within 24 Business Hours |
| Location | US-Based Operations & Fulfillment |
Send Us a Message
Fill out the form below and we’ll get back to you as soon as possible.
Before You Contact Us
For Order Status:
Log into My Account to view order history and tracking information.
For COA Requests:
Visit our Lab Results page to access Certificates of Analysis by batch number.
For Shipping Questions:
Review our FAQs for delivery timeframes and options.
We’re committed to providing excellent customer service and supporting your research needs.
All RetaPure Research products are intended strictly for laboratory and scientific research purposes. We cannot provide guidance on human or veterinary applications.
